1.     INTRODUCTION:

Welcome to Monal! We, The Monal Group (“we,” “us,” or “our”), are committed to protecting your privacy. This Privacy Policy outlines how we handle your information when you use our mobile application, Monal (“App”).

2.     USER ACCOUNTS AND DATA :

1. Reservation Process: Our app allows users to make reservations for products or services. To ensure a seamless experience, we require users to log in. This way, they can easily track their reservations, receive order confirmations, and manage their bookings.

2. Delivery Area Notifications: We operate in specific delivery areas. By asking users to save their address during account creation, we can promptly inform them if we can deliver to their location. This personalized communication enhances user satisfaction and reduces unnecessary order attempts.

3. Security and Personalization: User accounts enhance security by preventing unauthorized access. Additionally, logged-in users benefit from personalized recommendations, order history, and exclusive promotions.

4. Data Security and Privacy: We prioritize user data security. All personal information is stored securely, and we follow industry best practices to safeguard it. Users can trust that their data is protected.

5. Account Deletion Option: We respect user privacy. In their profile settings, users have the option to delete their account and personal information at any time. This transparency builds trust and ensures compliance with privacy regulations.

3.     INFORMATION WE COLLECT:

In our quest to offer you a seamless experience, here’s what we collect:

DEVICE INFORMATION: Your device’s heartbeat – type, OS version, unique identifier, and network insights – helps us troubleshoot and enhance the App’s heartbeat.

USAGE DATA: Like a compass, anonymous metrics on your App journey – features navigated, visit frequency, and time spent – guide our enhancements.

4.     WHAT WE DON’T COLLECT:

SMS DATA: Your personal conversations are yours alone. We steer clear of SMS messages, call logs, and any private communication content.

5.     HOW WE USE YOUR INFORMATION

We put the information to work to:

ELEVATE THE APP:We harness what we gather to power up and polish the App, tackle technical hiccups, and offer you support.

MAP APP INTERACTIONS: Anonymous usage data is our chart to understand your App voyage and to chart an improvement course.

6.     INFORMATION SHARING

Your personal information stays with us, except when:

SERVICE PROVIDERS:Our trusted crew members, like analytics navigators or cloud storage captains, may get access under strict confidentiality vows.

LEGAL COMPASS:Should the law require, we may unveil information to align with court orders or legal voyages.

7.     YOUR CHOICES:

Feel free to disembark by deleting your account and associated data anytime – just signal us at info@themonal.com.

8.     SECURITY

We guard your information against unauthorized eyes, but remember, no digital sea is ever fully calm from storms.

9.     CHILDREN’S PRIVACY

Monal isn’t charted for sailors under 13. We don’t knowingly welcome young navigators’ information. If such a stowaway is discovered, guardians can alert us, and we’ll ensure their data walks the plank.

10.     NAVIGATING CHANGES

Our Privacy Policy may evolve. We’ll hoist the new version on this page to keep you in the loop.